Support Service — Privacy Notice
This support service is operated by EUROPEUM-EDIC (30 Simon Bolivar, boîte 1, 1000 Brussels, Belgium). Processing reference: EE-DPR-2026-001.
- You authenticate via the Help Center sign-in; we record name, email (mandatory), and any contact details you voluntarily provide.
- Tickets and contributions are visible only to authorised EUROPEUM-EDIC staff (and to anyone you share a ticket link with).
- No automated decision-making, profiling, analytics, or tracking is performed on your data.
- Helpdesk data is retained up to 5 years after your last request; access logs 1 year.
- Processing is performed under the GDPR (Article 6(1)(e) public interest and 6(1)(a) consent).
- No international transfers outside the EU / EEA.
- To exercise your data-subject rights: info@europeum.eu (reference EE-DPR-2026-001).
Read the full EUROPEUM-EDIC Help Desk Privacy Notice or the institutional EUROPEUM-EDIC Privacy Notice.
What this notice does NOT cover
If your support request concerns end-user processing inside your wallet, application, or node deployment, the relevant data controller is your organisation — not EUROPEUM-EDIC. Refer to your own privacy policy for those processing activities.
Cookies on this Help Center
EUROPEUM-EDIC does not use analytics or tracking cookies. The Help Center sets only strictly-necessary session cookies for authentication and ticket session continuity — these are operational and are removed when you sign out.
Reporting a privacy incident
If you believe your personal data has been processed unlawfully, or you wish to lodge a complaint, contact:
- EUROPEUM-EDIC — Data Protection: info@europeum.eu
- Belgian Data Protection Authority: autoriteprotectiondonnees.be · Rue de la Presse 35, 1000 Brussels
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