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Privacy & Data Protection

Support Service — Privacy Notice

Authored by Symeon Lampadarios Updated 
Privacy & Data Protection

Support Service — Privacy Notice

This support service is operated by EUROPEUM-EDIC (30 Simon Bolivar, boîte 1, 1000 Brussels, Belgium). Processing reference: EE-DPR-2026-001.

  • You authenticate via the Help Center sign-in; we record name, email (mandatory), and any contact details you voluntarily provide.
  • Tickets and contributions are visible only to authorised EUROPEUM-EDIC staff (and to anyone you share a ticket link with).
  • No automated decision-making, profiling, analytics, or tracking is performed on your data.
  • Helpdesk data is retained up to 5 years after your last request; access logs 1 year.
  • Processing is performed under the GDPR (Article 6(1)(e) public interest and 6(1)(a) consent).
  • No international transfers outside the EU / EEA.
  • To exercise your data-subject rights: info@europeum.eu (reference EE-DPR-2026-001).

Read the full EUROPEUM-EDIC Help Desk Privacy Notice or the institutional EUROPEUM-EDIC Privacy Notice.

What this notice does NOT cover

If your support request concerns end-user processing inside your wallet, application, or node deployment, the relevant data controller is your organisation — not EUROPEUM-EDIC. Refer to your own privacy policy for those processing activities.

Cookies on this Help Center

EUROPEUM-EDIC does not use analytics or tracking cookies. The Help Center sets only strictly-necessary session cookies for authentication and ticket session continuity — these are operational and are removed when you sign out.

Reporting a privacy incident

If you believe your personal data has been processed unlawfully, or you wish to lodge a complaint, contact:

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