Compliance Documents & Resources
This page is the central catalogue of EBSI source documents — Service Level Agreements, Service Offering Descriptions, the Master Service Arrangement, Wallet Conformance Testing materials, and Privacy Statements. The downloadable PDFs / DOCX files are listed at the bottom of this article (see Attachments).
Service Level Agreement
| Document | Version | Date | Scope |
|---|---|---|---|
| EBSI Service Level Agreement | 3.3 | 30 March 2022 | SLA targets, 14 KPI items, Validator vs Regular nodes, PROD/PRE-PROD/PILOT environments. © European Union, 2022. |
Related: SLA — Approach & Purpose · SLA KPI Reference
Service Offering Descriptions
| Document | Version | Scope |
|---|---|---|
| EBSI Help Desk — SOD | 0.4 | Service description, RACI, 6-step process (Detection → Closure), contact information. |
| EBSI Wallet Conformance Testing — SOD | 1.3.7 (final) | Service for third-party wallet/app providers — test scenarios for Accredit & Authorise, Issue, Holder Wallet, Verify. |
Related: Help Desk — Service Overview · Wallet Conformance — Service Overview
Privacy Statements
| Document | Record ref. | Data Controller |
|---|---|---|
| EBSI Help Desk — Privacy Statement | DPR-EC-06847 | Europeum EDIC |
| EBSI Website — Privacy Statement | — | Europeum EDIC |
| EBSI Contact Points — Privacy Statement | — | Europeum EDIC |
Related: EBSI Help Desk Privacy · EBSI Website Privacy · Contact Points Privacy
Reuse
Reuse of these EU documents is authorised provided the source is acknowledged. The Commission's reuse policy is implemented by Commission Decision 2011/833/EU of 12 December 2011 on the reuse of Commission documents. © European Union.
Source documents
The original PDFs / DOCX are attached at the bottom of this article (Zendesk Help Center attachments). For Data Protection inquiries: data.protection@europeum.eu.
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