Our Agile Approach

We combine ITIL service management with Agile delivery for continuous improvement.

Sprint Cadence

• Sprint Duration: 2 weeks
• Sprint Planning: First Monday
• Daily Standup: 09:30 CET
• Sprint Review: Last Friday
• Retrospective: Last Friday (after review)

Ticket → Backlog Flow

1. Ticket created → auto-classified (ITIL)
2. If enhancement → added to Product Backlog
3. Sprint Planning → selected items moved to Sprint Backlog
4. Implementation during sprint
5. Sprint Review → demo to stakeholders
6. Done → ticket resolved

Kanban Board (Views)

• Backlog → views filtered by 'sprint_backlog' tag
• In Progress → assigned + open status
• Review → 'Under Review' custom status
• Done → solved

Last reviewed: March 2026. Report outdated content.