General

Q: How do I submit a support request?
A: Click Submit a Request and choose the appropriate category.

Q: What are business hours?
A: Monday-Friday, 09:00-17:00 CET (Europe/Brussels timezone).

Q: How long until I get a response?
A: Depends on your SLA tier. See Understanding SLA Targets.

Node Operators

Q: How do I view my SLA targets?
A: Go to Node Operations tab in My Requests.

Q: What is a NOOB procedure?
A: Node Operator Onboarding procedures — standardized processes for incidents, deployments, and configuration changes.

Q: How do I become a validator?
A: Submit a request under Connect to Network / Become Validator.