How to Contact the EBSI Help Desk (SPOC)

Service hours

08:00 – 18:00 CET on normal Commission working days.
Channels: EBSI Help Desk web portal · email

Outside service hours, please raise your ticket via the web portal — it will be picked up at the start of the next working day.

What information should I provide?

• Clear description of the incident, request, or request for change
• Affected environment (Production / Pre-Production / Pilot)
• Affected node hostname (if applicable)
• Steps to reproduce / time of first observation
• Severity assessment from your side (P1 Critical → P4 Low — see Issue Resolution Priorities (P1–P4))

Out of scope

End-user support of your citizens / customers — that remains the responsibility of the Europeum EDIC Member or Application Service Provider.

Related

• EBSI Help Desk — Service Overview
• The 6-Step Help Desk Process
• Roles & Responsibilities (RACI)